Hiring a contractor is a stressful process.
We pick through the bunch and we try to keep those who do good work close and near for recommendations or our next project.
We inspect their work and make sure their doing everything that was in the contract.
We complain about where they park and the employees that may smoke or speak as if they are in a bar.
The question I have is do we say “Thank you” throughout the process? I’ve spoke with contractors and worked in places where the customer has talked down or treated the guys poorly and also where they treated them good and there is a difference in performance on both sites.
They say you van catch more with honey than vinegar, needless to say I’m a believer.
Customer #1 Suburban couple doing well for themselves. They don’t speak, wave or acknowledge the workers. Ninety nine degrees in the shade and not a cup of water offered. Complain quite a bit about small things yet not once gives off a compliment or a sign of appreciation only speaks to the Owner and Foreman.
Customer #2 Another suburban couple digging into savings to do a necessary repair on the home. They place of picture of lemonade on the back porch for the workers and on the last day they cooked on the grill as they were so satisfied with the work. Allowing the workers to use the restroom in the basement as long as they removed their boots before entering. Have the greetings and once in awhile asked “How’s the family?”.
Which one of these customers do you think will have the better results from the contractor? If something extras was needed, one customer would get it for free while the other would be charged for it. If trash or crap was stuffed in the walls of one of these projects, I want you to guess which one it would’ve been.
You owe your contractor nothing but what’s in the contract. It’s not necessary but if not why not? Customer service is a two way street. Its not different than talking to your waiter like crap and them sending your food back. Think about that.